Complying with legal and regulatory constraints, like providing audit trails for transactions and service agreements can put pressure on your business.
The correct communication solutions will give your business a real advantage while ensuring you follow the rules.
Recording all calls, including those from mobiles. may be a legal requirement. Call recording may also help you with dispute resolution and staff training.
We can provide network based call recording solutions giving you the advantage of cost savings, scalability and functionality.
We’ll also advise you on how to configure the most suitable solution for your business. Our independent advice on the retrieval of call recordings can also be invaluable.
It’s an important decision and we can help ensure you make the correct choice.
In order to comply with customer service agreements, you may need to be contactable 24/7. Failing to respond may mean you lose business or even incur penalty charges.
We can help keep your business compliant and make sure you retain your customers. A call management solution working in combination with the correct mobile device and connectivity, will ensure you don’t miss service escalation calls or emails.
We’ve made it our business to understand yours. Regulation can be a minefield but we can help you stay both compliant and efficient.
To find out more and to talk to us about a range of telecommunications and IT solutions for your business, please call 0800 84 999 84 or complete our online Enquiry Form