Posts in "Business Telephone Systems"

Using Voicemail on Avaya IP Office 9600 Series Business Telephones

The Avaya IP Office 9600 series of business telephones are powerful desk phones that offer brilliant audio quality, low power requirements, customisability and performance.

Avaya IP Office 9600 Series Business Phones

Here is a guide to using voicemail…

Accessing Voicemail

1.  Press the message button

2.  If required, enter your mailbox number and password

3.  You will then be presented with a main menu which allows you

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Phone and IT Systems for Schools, Colleges and Universities

For schools, colleges and universities, a robust communications system is essential for staying in touch with parents, colleagues, local businesses and the surrounding community.

But with technology developing at such a rapid pace, choosing the ideal telephone and IT solution can be a challenge.


Direct Voice and Data have vast experience in designing and installing telecoms systems for education providers. Here we look at the features and benefits of telephone and IT systems that could significantly help schools, colleges and universities today.

Phone Systems for Schools

A well-designed and professional phone system can bring real benefits to schools, colleges and universities by helping to streamline and improve overall communications.

However large or small your establishment, you’ll undoubtedly have a daily requirement for taking and making calls to and from parents, suppliers and local contractors. By installing a high quality business telephone system from leading manufacturers such as Alcatel-Lucent, Avaya and Panasonic, schools, colleges and universities can take advantage of a whole range of useful features to help manage calls.

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Business Phones and IT Solutions for Hotels

Business phones and IT systems are important tools for most businesses today. Enabling you to interact with your clients and look after their needs, a reliable telephone and IT system is critical to your daily operations.

But for large hotels in particular, telephone and IT systems play a much bigger role. Not only do they enable staff to do their jobs effectively, but they actually form part of the service offering that customers have grown to expect from hotels in this technologically advanced day and age.


But what facilities can hotels benefit from to help provide a first class service?

Business Telephone Systems for Hotels

A high quality business phone system can be tailored to the specific needs and requirements of your hotel. A system can be fully integrated into your operations to facilitate communication across all areas of your establishment.

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How Music on Hold Systems Can Benefit Businesses

With businesses today increasingly managing customer interactions through centralised call centres, phone lines are often incredibly busy and a period of waiting time almost inevitable. If configured correctly, a music-on-hold system can be an incredibly useful and powerful tool that can enhance your customer’s experience of being on hold.

Music on Hold Systems

Here we look at music-on-hold systems in more detail and explain how they can work for your business…

What is a music-on-hold system?

A recent article published by stated that “almost 70% of callers to UK businesses are put on hold for longer than one minute”. It also stated that most consumers prefer to hear something more than beeps or a silence whilst they are waiting.

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