Posts in "IT Support Contracts"

Proactive v Reactive IT Support – Prevention is Better than Cure

IT failure – something every business dreads. That’s not surprising when last year it was reported that every major IT failure can affect an average of 776,000 people and cost an employer £410,000 for each technology problem they face.

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Of course those figures include massive corporations, but demonstrate the high relative cost and inconvenience of an IT failure to businesses.

A smoothly running IT system is a key part of your business, but unless your business is an IT specialist, it is unlikely that you have the expertise to fix it if it fails.

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Does your business need an IT support contract?

IT system crashed? Now what will you do?

Every day your business relies on IT systems – the hardware such as servers, PCs, laptops, tablets and printers; the infrastructure, which includes the cabling, routers and switches, and the software – operating systems and applications.

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Unfortunately, any part of this can fail.

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Finding the right IT support for your business

“Technology is no longer a function within a business which operates largely in isolation. It is at the heart of everything a company does and, when it goes wrong it affects an organisation’s bottom line, its relationship with customers and its wider reputation”. Jon Dowie KPMG

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A smoothly running IT system is a key part of your business, but unless your business is IT, it is unlikely that you have the expertise to fix it if it fails.

Perhaps some kind of IT support would be useful? But what would be the right support? What do you need and who should you engage?

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