Posts in "IT Support"

Are Cloud Solutions right for my business?

With more and more SME enterprises – from sole traders to high tech companies with several employees – making cloud computing an integral part of their business operations, we take a look at why the cloud might be right for your organisation.


So what is the cloud?

Essentially the cloud is technology where your own computer becomes more like a terminal tapping into someone else’s computer, somewhere else.

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Proactive v Reactive IT Support – Prevention is Better than Cure

IT failure – something every business dreads. That’s not surprising when last year it was reported that every major IT failure can affect an average of 776,000 people and cost an employer £410,000 for each technology problem they face.


Of course those figures include massive corporations, but demonstrate the high relative cost and inconvenience of an IT failure to businesses.

A smoothly running IT system is a key part of your business, but unless your business is an IT specialist, it is unlikely that you have the expertise to fix it if it fails.

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IT Security – Is Your Business Protected?

What would happen if there was a breach in your IT security?

IT security breaches come in many forms – physical damage, computer viruses, hackers or even mistakes by employees – any of which could disrupt the day to day running of your organisation. Worse than that, data could be permanently lost, or used by others seeking to gain from or damage your business.

The increased use of social media by organisations, and some personnel requiring access to the internet to complete their tasks, may also introduce substantial risks to company networks and data.

So what can a business do to prevent security breaches?

A secure, reliable and cost effective environment is crucial. There are 3 main elements to good IT security:

  1. Spam filters that block 97% of junk email before it reaches your IT systems and manage inbound and outbound emails can protect your organisation from mail threats and data leaks.
  2. Anti-virus software must be up-to-date, robust and effective to prevent criminals attacking your network through newly developed viruses, worms and Trojan horses.
  3. Firewalls should be used to prevent unauthorised access to or from a private network, particularly an intranet.

In addition, it is important to establish security procedures for staff to follow. Training staff on how to use your IT system and specifying what tasks must be referred to others, as well as implementing an email and internet policy to regulate internet use, will all help to reduce IT security risks.

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Why is IT Maintenance Vital?

Do you want to keep your IT system in good health?

Like most things, keeping your IT system in good repair helps keep it working efficiently for far longer. This involves maintaining everything – including the physical hardware, the system files, the data, and the applications and programs.


The physical hardware – the PC, laptop, monitor and server.

Desktop, tower PCs and servers tend to attract dust. Even a thin layer of dust can cause the devices’ components to heat up, meaning they have to work harder. This shortens their lifespan.

It is relatively easy to remove the dust by removing the casing surrounding the components; a blast of compressed air will remove excess dust. Compressed air for this purpose is readily available in cans.

Laptop users also can affect how their devices work. Placing laptops on soft surfaces, such as cushions, chair arms or beds obstructs the ventilation outlets. Again this causes overheating, which has a detrimental effect.

Running laptops mainly off mains power (as a large percentage of users do) severely curtails battery life expectancy, so it’s a good idea to regularly run them from the battery.

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Optimising and improving your hard drive performance

How frustratingly slow can your PC be?


Ever spent time staring at your PC screen while the little wheel went slowly round, before apparently grinding to a halt? Gone off to do something else in hope that the file you were trying to access would be open by the time you came back – and it wasn’t? Given up and restarted your PC to see if it would speed up next time?

Most things need to be maintained to get the best out of them; computers are no different. One of the reasons they become slow and sluggish is due to an under-optimised hard drive.

The hard drive is where the operating system, programs and data are stored on your computer. Over time it may become filled with old files from installs, cached web pages and temporary files. These are often superfluous but gradually affect the hard drive’s normal running and slow the PC’s performance.

Several things can be done to clean up the hard drive, all of which should improve its efficiency.

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