Posts tagged with "business telephones"

MPLS Network

Multi-protocol label switching doesn’t have to be complicated – it’s a lot simpler than it sounds.

MPLS is simply a tool that can be used to efficiently and securely connect different business sites. That’s it! There are lots of clever ways to route the connection and add in different layers, but we can help you understand all of that.

Here’s a simple way to look at how an MPLS network can work:


MPLS Image

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What’s The Difference Between An IP And A Digital Phone?

At Direct Voice and Data we’re often asked what the differences between an IP phone and a digital phone really are; and which is best – especially where businesses are looking to upgrade their current phone system.

As with most things in life there are pros and cons to either option, so we’ll try and set out the differences here.


How they work

The direct descendant of analogue phones, digital phones convert the analogue voice signal into a digital signal, transport the signal across the connected line, then decode that signal into sound at the other end. It means that what was said at one end is what you hear at the other.

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Business Telephone Music On Hold Solutions

Bespoke Music On Hold – Branded Voice Hold Messages

Everyone knows music on hold can either enhance your Company or have a detrimental impact on callers.After the receptionist you Music on Hold is the next and potentially one of the lasting impressions callers have when telephoning your Company. Cliches, crackling sound, Greensleeves or silence “Am I still connected”  do not help with customer confidence.At Direct Voice and Data we offer a bespoke solution to ensure you are able to promote professionalism and the correct Company message to all callers.

You can use our mixer to compare music and voice types to achieve the best mix for your business, our Music On Hold is truly is a cut above the standard Muzac or worse still the intermittent Beep. All our Music On Hold is royalty free – so you won’t have to pay anything extra to use the facility.

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Benefits Of Adopting VoIP Technology

In today’s highly competitive business environment, keeping your organisation as productive and efficient as possible is key to being successful. To a great extent, this is dependent on the type of services a business offers, how effective those services are and to what degree they allow the firms to perform their duties in an effective and sustainable manner.


Nowadays, many of the challenges firms face stem from modern phone technology, which sometimes can turn out to be too costly to justify the investment. One of the solutions to overcome these problems is by switching to Voice over Internet Protocol (VoIP) technology, which has already proved its ability to turn the tables in a number of ways, Valley Business Journal says.

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Benefits of Business Telephone and IT System Maintenance Support

Business telephones and IT systems are crucial tools for the majority of businesses today. Ensuring business operations run smoothly, liaising with colleagues and serving customers’ needs all rely on the presence of a robust and reliable communication system.

Business Telephone and IT Maintenance Support

But what happens when something goes wrong? The reliance on telecommunications technology today is huge and businesses virtually grind to a halt, feeling as if they are cut off from their customers and not able to continue with their daily activities.

To avoid these technical disasters and ensure a rapid resolution when a problem does occur, companies can take advantage of maintenance solutions.

Available from professional telecoms providers, maintenance and support packages are available for both business telephones and IT systems.

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A Guide to Choosing a Business Telephone System

A business telephone system is a crucial element to the successful operation of your business. Helping your staff keep in touch with customers, colleagues, suppliers and agents, it’s central to everything you do.


A well-designed telephone system can really help improve the day-to-day running of your business. Automatically managing your calls and routing them through to the correct destination not only saves time but ensures your customers aren’t subjected to frustrating delays and confusion.

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Business Telephone Systems for Retailers

The retail industry is big business. And with consumers today preferring to shop from the comfort of their homes via mail-order catalogues or via internet shopping, it’s more important than ever for retailers to ensure their communications systems are up to scratch.


No longer do buyers expect to have to pop into their local store for advice and customer service, they expect to be able to pick up the phone or logon onto the internet and have their query answered in no time at all.

In this blog, we look at business telephone systems and IT solutions for retailers which will help them to gain an edge in today’s competitive marketplace.

Business Telephone Systems for Retailers

Despite the increasing trend towards internet shopping and communication by text message and email, consumers still like to get in touch by phone. In the event of a query or the need to verify some information, a friendly voice at the end of the phone provides the comfort and reassurance that customers need.

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Telecommunications Landmarks in West Yorkshire

The largest county in the United Kingdom, Yorkshire is renowned for its unspoilt countryside, its historical past and its fierce traditions. Often referred to as “God’s Own County”, visitors to Yorkshire can enjoy the vast Yorkshire Moors, the rolling Pennine Hills and the rugged heritage coastal areas at Whitby, Scarborough and Filey.

To residents and visitors alike, Yorkshire is also renowned for many well-known landmarks, including a number of telecommunications transmission masts, perched high on the hill tops which can be seen for miles around.

As a telecommunications provider based in West Yorkshire, we’d like to share some information on these well-known landmarks with you…

Emley Moor Mast

The most famous transmission station in Yorkshire is Emley Moor Mast. Situated 1 mile west of the small village of Emley in Kirklees, West Yorkshire, the Grade II listed building is the tallest freestanding structure in the UK, the 7th tallest in the EU and the 25th tallest in the world.

Emley Moor Mast

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Using the Contacts Directory on the Avaya 1608 IP Desk Phone

The 1600 series of business telephones is a low cost family of quality desk phones from leading manufacturer Avaya designed to meet the basic communication needs of all types of businesses.

Avaya 160 IP Desk Phone

The 1608 IP Desk Phone supports eight line appearances/feature keys with dual LEDs and includes several fixed feature keys for common tasks, including conference, transfer, drop, hold and mute.

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