Improving standards of customer service is a key aim for all businesses. The right communication solution can help – but how?
Call Recording Compliance
Complying with legal and regulatory constraints, like providing audit trails for transactions and service agreements can put pressure on your business.
Improving Efficiency of Communications
If you would like to find a new way to improve efficiency in your business, we can show you how reviewing your communication services can be a great place to start.
Telephone Call Recording for the Financial Services Sector
Telephone call recording is a popular phone system feature that an increasing number of companies are continuing to adopt today. Amongst its many benefits are its use as a training tool and a device to monitor and uphold standards of quality.
For financial services companies, however, the use of call recording systems plays a much more integral role helping to regulate and safeguard the market.
10 Popular Business Telephone Features That Help Improve Efficiency
Helping companies to operate smoothly and improve communications amongst customers, colleagues and suppliers, the installation of a professionally designed and installed business telephone system offers a wide range of features.
Here is an overview of the 10 most popular business telephone features…
Voicemail is an individual answerphone service that enables users to leave voice messages for one another. Each telephone extension and user is provided with an individual voicemail box which is password protected and can be accessed from within the office and externally.
An individual’s voicemail box can be personalised with different greetings enabling callers to be confident that they have reached the correct destination.
A Guide to Choosing a Business Telephone System
A business telephone system is a crucial element to the successful operation of your business. Helping your staff keep in touch with customers, colleagues, suppliers and agents, it’s central to everything you do.
A well-designed telephone system can really help improve the day-to-day running of your business. Automatically managing your calls and routing them through to the correct destination not only saves time but ensures your customers aren’t subjected to frustrating delays and confusion.
The Benefits of Call Recording Systems for Businesses
Whatever type of business you operate, you’re likely to have a team of customer services operators and perhaps even a telesales team. But no matter how large or small your business and no matter how many staff you employ, a call recording system offers a wide range of benefits.
Below we highlight some of the main benefits that a call recording service provides…
1. Training and Development
One of the primary reasons that companies use call recording systems is to help with staff training. Systems are not only useful to help train new employees but are also beneficial for on-going training and development for existing staff.
Providing managers and supervisors with material and information to assess their team members, a call recording system can be programmed to continuously record all calls or to record a specific user during a specified period of time.