Posts tagged with "hosted telephony"

Alternatives to Voice Cloud Hosting

Are there viable alternatives to voice cloud hosting?

With so much hype around hosted voice technology and the benefits it brings to small and medium sized businesses, it is easy to get caught up in the excitement. However companies need to take a step back and take a pragmatic approach to what is right for their own individual company. There is no doubt hosted voice is here to stay and that the market for cloud technology has now passed from the early adopter phase to the early majority phase. It is fair to say that most companies will have fully embraced cloud technology by 2025. But what about the shorter term? Should you move to hosted straight away or should you be looking to increase the return on investment of your current PBX set-up?

If you have relatively new on premise phone technology installed, you are likely to want to get some more mileage out of your current solution and let the equipment depreciate further. You may be in a voice contract that has several years remaining and therefore the termination penalties are still high.

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Cloud Communications Require Planned Approach to Deliver Long-Term Success

In today’s increasingly competitive environment, the key to success is to embrace communication tools that ensure flexibility, reduce overhead and investment risk, and are suitable for providing a secure working environment for remote and mobile staff. Most organisations choose to use IP telephony to achieve this, with a growing number exploring hosted telephony along with unified communication and collaboration (UCS) tools to address these requirements. However, to guarantee the success of cloud communication in the long run, organisations must develop an extensive and maintainable infrastructure evolution roadmap, which should lead to a thorough investigation into the communication tools and providers available.

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In its report, called “A Sustainable Approach to Hosted IP Telephony and UCC Services Development,” consulting firm Frost and Sullivan highlights the advantages that hosted IP telephony and UCC services can deliver to businesses of all sizes and sectors. It explains how they can be used to improve return on communications investments, as well as being used to capitalise on technology to gain a competitive edge.

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