Posts tagged with "IT systems for retailers"

Proactive v Reactive IT Support – Prevention is Better than Cure

IT failure – something every business dreads. That’s not surprising when last year it was reported that every major IT failure can affect an average of 776,000 people and cost an employer £410,000 for each technology problem they face.

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Of course those figures include massive corporations, but demonstrate the high relative cost and inconvenience of an IT failure to businesses.

A smoothly running IT system is a key part of your business, but unless your business is an IT specialist, it is unlikely that you have the expertise to fix it if it fails.

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Business Telephone Systems for Retailers

The retail industry is big business. And with consumers today preferring to shop from the comfort of their homes via mail-order catalogues or via internet shopping, it’s more important than ever for retailers to ensure their communications systems are up to scratch.

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No longer do buyers expect to have to pop into their local store for advice and customer service, they expect to be able to pick up the phone or logon onto the internet and have their query answered in no time at all.

In this blog, we look at business telephone systems and IT solutions for retailers which will help them to gain an edge in today’s competitive marketplace.

Business Telephone Systems for Retailers

Despite the increasing trend towards internet shopping and communication by text message and email, consumers still like to get in touch by phone. In the event of a query or the need to verify some information, a friendly voice at the end of the phone provides the comfort and reassurance that customers need.

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