Communicating via social media and email is all very well, but nothing beats a good old telephone conversation with your customers when it comes to building rapport and business relationships – well apart from a face to face meeting!
A good telephone system is still vitally important. It’s the primary way to keep in touch with current customers and contact future prospects, and we expect it not to fail.
But what if it does? Apart from feeling extremely irritated when technology doesn’t work, and being snippy about it, what are the other implications of being without this communication facility – even for a short time?