In today’s increasingly competitive environment, the key to success is to embrace communication tools that ensure flexibility, reduce overhead and investment risk, and are suitable for providing a secure working environment for remote and mobile staff. Most organisations choose to use IP telephony to achieve this, with a growing number exploring hosted telephony along with unified communication and collaboration (UCS) tools to address these requirements. However, to guarantee the success of cloud communication in the long run, organisations must develop an extensive and maintainable infrastructure evolution roadmap, which should lead to a thorough investigation into the communication tools and providers available.
In its report, called “A Sustainable Approach to Hosted IP Telephony and UCC Services Development,” consulting firm Frost and Sullivan highlights the advantages that hosted IP telephony and UCC services can deliver to businesses of all sizes and sectors. It explains how they can be used to improve return on communications investments, as well as being used to capitalise on technology to gain a competitive edge.